In this article:

• What do I do if my printer isn't printing tickets?
• What do I do if my printer isn't properly cutting the paper or printouts?
• What type of ink cartridge does my printer use?
• What is the default color it should print in?
• What if my printer is printing in the incorrect color or only partially printing words?
• What type of paper does my printer use?
• What do I do if my printer is printing random special characters?

What do I do if my printer isn't printing tickets?

The most common causes of printers not functioning are due to some kind of power issue or paper jam. Follow the steps below to troubleshoot. If at any point your printer starts printing tickets, you can stop troubleshooting at that step. Otherwise, continue following the steps so you can determine the issue.
 

1. Restarting the printer (sometimes called power cycling) by turning it off and back on.



2. Verify the printer is turned on. The power switch will be pushed in on the right-hand side (labeled "I"), and a green light on the printer's info panel towards the bottom will indicate the power is on. 



Note: Be sure the power cord connection to the printer is tightly connected. It's common for the power cord to become disconnected from the power brick in the middle of the cord. Make sure the cord is not only fully plugged into an outlet, but that it's also tightly connected to the power brick. 
 

Power Cord	Power Button	Power Indicator Light

3. Now that you've confirmed that is everything is connected and that the printer is turned on, we'll print a test print. Follow the steps below.

Locate the reset button in the undercarriage of the printer. Hold the reset button for several seconds using a small and narrow object (such as a paperclip or pen tip) until the printer produces a test print. If a test print did not print, move on to step #4. 

4. Next, we'll verify that the paper roll is installed properly and feeding correctly. 



To check this, hold down the feed button for a few seconds. The paper should feed smoothly through the slot. 



Additionally, verify that the printer ribbon is also installed correctly. The printer requires an ink ribbon in order to print. The ribbon will need to be replaced soon after the printouts start to appear faded or incomplete. When inserting the ink ribbon cartridge, make sure that you press it down evenly on both sides until you hear a click and then turn the dial clockwise one or two full rotations to wind fresh ribbon into the machine. 





5. Next, we'll confirm that the ethernet cable is connected and functioning. To do this, open the printer and verify that the ethernet cable is connected to the printer AND that there is a status light illuminated next to the cable. Be sure that the cable is tightly connected. If it's not illuminated, swap out the ethernet cable for another one to check if the cable is damaged. 



6. Lastly, if you continue to have issues printing, try restarting your router. 

If you've followed all of the steps outlined above, and your printer still isn't printing tickets, please contact Revel Systems or Santa Barbara Cash Register Customer Care.

What do I do if my printer isn't properly cutting the paper or printouts?

1. Open the paper reservoir and make sure there isn't an extra plastic piece that may have been left inside. 

2. Securely close the lid, and attempt a test print by locating the reset button in the undercarriage of the printer. Hold the reset button for several seconds using a small and narrow object (such as a paperclip or pen tip) until the printer produces a test print.

3. If the printout is partially cut or not cut at all, check for a foreign object such as a push pin or paperclip, or paper debris that may have dropped into the auto-cutter mechanism and caused it to lock up. If there's an object or debris, follow these steps to fix the problem:

a. Open the paper roll cover door, and remove the jammed object if there is one. Also carefully ensure the blade is free of paper debris.

b. Turn off the printer, close the paper roll cover door, and turn the printer back on. The cutter blade should then return to its normal position. If you do not want to turn the printer off, send an error recovery command and initialize printer command instead.

c. If the cutter blade doesn't return to its normal position, manually return the cutter blade to its normal position by rotating the knob in the direction of the arrow. When it is returned to its normal position, a lever moves to the center of the holder in the auto-cutter frame.

4. Close the paper roll cover door and attempt to print another test print.

If you continue to have issues with your printer, please contact Revel Systems or Santa Barbara Cash Register Customer Care.

What type of ink cartridge does my printer use?

The Epson U220 printer takes ERC-30/34/38 ribbon cartridges and can be purchased here.



What is the default color it should print in?

When the printer is used for kitchen tickets using Revel Systems POS, the menu item will print in black and the modifier option (if any) will print in red. 


What if my printer is printing in the incorrect color or only partially printing words?
 

1. Remove the ink cartridge. Make sure the ribbon is tight, then reinstall the cartridge by pressing down evenly on both sides until you hear a click and then turn the gray dial clockwise one or two full rotations to wind fresh ribbon into the machine. 

2. Next, attempt a test print by locating the reset button in the undercarriage of the printer. Hold the reset button for several seconds using a small and narrow object (such as a paperclip or pen tip) until the printer produces a test print.

3. If the test print doesn't produce the desired result, and you've ensured that the ink cartridge is installed correctly, the cartridge may be out of ink. Try printing with a new ink ribbon cartridge. 

If you continue to have issues with your printer, please contact Revel Systems or Santa Barbara Cash Register Customer Care.

Why is my Revel Systems Mobile Order Taker device not connecting to my printer?

If other devices in the restaurant are able to print successfully but you are having issues printing from a Revel Mobile Order Taker device, the iPad may be connected to the wrong wireless network. 

In order for the iPad devices to communicate with the printers they must be connected to the SBCashRegister Secured wireless network. This network SSID is usually named "SBCashRegister.com" or "revrestaurantname" with restaurantname being the full or partial name of the Restaurant. Follow the Forgetting the SSID steps below to forget saved networks and ensure the iPad is connected to the correct Revel or SBCash Secured Network. 

If your iPad handheld device is disconnecting from a Revel secured network and interrupting the printing process, we recommend "forgetting" these non-Revel networks in order to ensure your device remains connected to Revel's enhanced security network. Without taking action, your devices may run the risk of interruption during service. 


What type of paper does my printer use?

One ply bond 3-inch wide receipt printer paper roll. Check out this article for more information on where to purchase paper.